Terms of Service

1.1. These Terms of Service, together with the documents referred to in them (the "Terms"), govern your use of the website grailbet.com and any related website, application or service we provide (together, the "Service"). They form a binding agreement between you (the "Customer", "you") and us.

1.2. The Service is operated by Grail Technologies Ltd, an international business company incorporated in Saint Lucia under registration number 2025-00264, with its registered office at Rodney Bayside Building, Rodney Bay, Saint Lucia ("Grailbet", "we", "us", "our").

1.3. Grail Technologies Ltd is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, under the Computer Gaming Licensing Act 007 of 2005, licence number ALSI-202512005-FI1, for the provision of online games of chance and sports betting.

1.4. By opening an account, accessing or using the Service, whether as a guest or a registered Customer, you confirm that you have read, understood and accepted these Terms. If you do not accept these Terms, do not use the Service.

1.5. The following documents form part of these Terms and apply to your use of the Service: the Privacy Policy, Cookie Policy, AML and KYC Policy, Responsible Gaming Policy, Complaints Policy, Sportsbook Rules, Promotions Terms and Rewards Terms. If there is any conflict between these Terms and a product-specific document, the product-specific document applies to that product.

2.1. We may amend these Terms at any time. Amendments take effect when published on the Service. Where a change is material, we will notify you by email or by a notice on the Service and ask you to accept the updated Terms before you continue to play.

2.2. If you do not accept an amendment, you must stop using the Service and may withdraw your available balance in line with Section 8.

2.3. Bets placed before an amendment takes effect are governed by the Terms in force when the bet was placed.

3.1. You must be at least 18 years old, or the legal age for gambling in the jurisdiction where you are located if that age is higher. We may ask for proof of age at any time.

3.2. You must have the legal capacity to enter into a binding agreement.

3.3. You must not use the Service if you are a resident of, or located in, a Restricted Territory listed in Section 4. It is your sole responsibility to ensure that your use of the Service is lawful where you are located.

3.4. You must not use a VPN, proxy, Tor or any other tool or service that hides or changes your real location or identity.

3.5. You must be the lawful owner and authorised user of every payment method and cryptocurrency wallet you use on the Service.

3.6. You act only on your own behalf, as a private individual and for non-professional, non-commercial purposes.

3.7. You understand that by betting you may lose some or all of the money you deposit, and you accept full responsibility for any such loss.

3.8. You will not place bets using inside information or any information obtained in breach of the law, and you will not attempt to manipulate any event, market or game.

3.9. You will act in good faith towards us and other Customers at all times.

4.1. The Service is not available to persons who reside in, or who access the Service from, any of the following territories ("Restricted Territories"):

• United States of America and its territories
• United Kingdom of Great Britain and Northern Ireland
• France and its overseas territories
• The Netherlands and the countries and territories of the Kingdom of the Netherlands, including Aruba, Curacao, Sint Maarten, Bonaire, Sint Eustatius and Saba
• Australia and its territories
• Austria
• Germany
• Spain
• United Arab Emirates
• Union of Comoros
• Saint Lucia
• Any country or territory subject to comprehensive United Nations, European Union, United Kingdom or United States sanctions, including Iran, North Korea, Syria, Cuba, Russia, Belarus, Myanmar, and the Crimea, Donetsk and Luhansk regions
• Any country or territory on the Financial Action Task Force list of high-risk jurisdictions subject to a call for action
• Any other country or territory where online gambling is prohibited by law

4.2. We may update the list of Restricted Territories at any time without notice.

4.3. If we determine that you have opened or used an account from a Restricted Territory, or used a tool to hide your location, we may close your account, void any bets and withhold winnings. Deposits, less any winnings already paid out, will be returned where the law allows, after verification.

5.1. To place real-money bets you must register an account. You must complete the registration yourself and provide true, accurate and complete information, and keep it up to date.

5.2. You may hold only one account. If we find that you hold, control or benefit from more than one account, directly or through another person, we may close all linked accounts, void bets and withhold any winnings and bonus funds.

5.3. We may refuse any registration at our discretion and are not required to give a reason. Our registration page is an invitation to apply, not an offer.

5.4. You are responsible for keeping your login details, password and any two-factor authentication method secure. Any activity on your account using your correct login details is treated as authorised by you. If you believe your account has been accessed by someone else, you must contact us immediately at [email protected].

5.5. We communicate with you through the email address registered on your account (the "Registered Email Address"). You must keep it active and secure. We are not responsible for losses resulting from your failure to keep your email account secure or up to date.

5.6. You may not sell, transfer, lend or pledge your account, or allow any other person to use it.

6.1. We may ask you to verify your identity, age, address, source of funds and source of wealth at any time, including before you deposit, play or withdraw. This is required under our licence and our AML and KYC Policy.

6.2. Verification may include a government-issued photo ID, a live selfie or liveness check, a proof of address issued within the last 3 months, and documents showing the origin of your funds. We use third-party verification providers for these checks.

6.3. Until verification is completed to our satisfaction, we may restrict deposits, play or withdrawals on your account.

6.4. If you provide false, altered or stolen documents, or refuse to complete verification within 30 days of our request, we may close your account and withhold any balance, and we may report the matter to the relevant authorities.

7.1. You may fund your account using the cryptocurrencies and other payment methods displayed in the cashier. Available methods may change without notice.

7.2. The minimum deposit is shown in the cashier. We do not offer credit and your account must never be funded with money you do not own.

7.3. Cryptocurrency deposits are credited after the required number of network confirmations. You must send only the supported asset on the supported network to the address shown in the cashier. Deposits sent to the wrong address, on an unsupported network or in an unsupported asset may be permanently lost and we are not liable for them.

7.4. Where a balance is displayed in a fiat currency equivalent, conversion uses the exchange rate from our rate provider at the time of the transaction. Network fees and fees charged by third-party on-ramp or payment providers are your responsibility.

7.5. Deposits must be wagered at least once (1x) before they can be withdrawn. We may refuse or delay a withdrawal of unplayed deposits and review it under our AML and KYC Policy.

7.6. You must not reverse, charge back or dispute a deposit you have made. If you do, we may close your account, void related bets, withhold winnings and recover the amount and our costs.

7.7. Your account is not a bank account. Funds held in it do not earn interest and are not protected by any deposit guarantee scheme.

7.8. You must not deposit funds that come from criminal, illegal or unauthorised activity.

8.1. You may request a withdrawal of your cleared, withdrawable balance at any time from the cashier. The minimum withdrawal is USD 20 or its equivalent, unless you are closing your account.

8.2. Withdrawals are paid to a wallet address or payment method in your own name. Where possible, we pay to the same method and wallet used to deposit. We may require additional checks before paying to a different method or address.

8.3. We aim to process withdrawals within 24 hours. Larger withdrawals, first withdrawals and withdrawals flagged by our risk checks may take longer while we complete verification.

8.4. You are responsible for entering the correct wallet address and network. Cryptocurrency transactions cannot be reversed and we are not liable for funds sent to an address you provided in error.

8.5. We may set daily, weekly or monthly withdrawal limits, shown in the cashier. Winnings above these limits are paid in instalments.

8.6. Bonus funds and winnings subject to active wagering requirements cannot be withdrawn until the requirements are met, as set out in the Promotions Terms.

9.1. Bonuses, promotions, rakeback and loyalty rewards are governed by the Promotions Terms and Rewards Terms, and by any specific terms published with an offer.

9.2. Any abuse of bonuses, promotions or rewards, including multiple accounts, collusion, low-risk or opposite betting, or exploiting a system error, may result in the removal of bonus funds and related winnings and the closure of the account.

10.1. A bet is accepted only when it is confirmed by our system and appears in your bet history. We may refuse or limit any bet, at any time and for any reason, including stake and payout limits set per Customer.

10.2. Sports betting is governed by the Sportsbook Rules. Casino games are governed by the rules and paytable displayed in each game. Game outcomes are determined by the game provider's certified random number generator.

10.3. A malfunction voids all pays and plays. If a game or the platform malfunctions, all affected bets and payouts are void and any stake will be refunded.

10.4. The maximum win on any single game round or bet is USD 500,000 or equivalent, unless a higher limit has been approved in writing for your account as part of VIP status. Any amount above the applicable limit is void and will not be credited.

10.5. You may not use bots, scripts, automated betting software, or any strategy intended to exploit a game or system error. Card counting and similar advantage play in live dealer games are prohibited.

11.1. If a bet is accepted or settled at a price, line or result that is obviously wrong because of a human error, technical fault or incorrect data feed, we may void the bet or re-settle it at the correct price or result.

11.2. If any amount is credited to your account in error, it remains our property. We will remove it and may recover any amount already withdrawn. You must tell us as soon as you become aware of any error.

11.3. If your account balance becomes negative because of an error or chargeback, you owe us the negative amount.

12.1. You must not use the Service to:

• cheat, collude with other Customers or engage in any fraudulent activity
• launder money or finance terrorism, or deposit funds from illegal sources
• use another person's identity, payment method or wallet
• transfer funds between player accounts or to third parties
• manipulate any market, event or game, or bet on events in which you are a participant or have influence
• scrape, copy or reproduce odds, content or data from the Service
• interfere with, reverse engineer or attack the Service or its security
• post or send unlawful, abusive, defamatory, hateful or obscene content in chat or to our staff
• advertise, spam or promote other services, referral links or codes in chat or to other Customers
• impersonate Grailbet, our staff or another Customer

12.2. Employees, directors and contractors of Grail Technologies Ltd, its affiliates, suppliers and agents, and members of their households, may not play for real money on the Service without prior written approval from the company.

13.1. You may close your account at any time by contacting [email protected]. Any withdrawable balance will be paid to you after any outstanding verification.

13.2. If you wish to close your account because of gambling concerns, please use the self-exclusion tools set out in the Responsible Gaming Policy so that we can block access effectively.

13.3. We may suspend or close your account, with or without notice, if we reasonably believe you have breached these Terms, the law or our AML and KYC Policy, or to protect the integrity of the Service. Where we close your account for a breach, we may void bets and withhold winnings and bonus funds related to the breach. Your remaining balance will otherwise be returned after verification, unless the law or a regulatory or law enforcement request requires us to hold it.

13.4. An account with no login activity for 12 consecutive months is treated as dormant. We will contact you before taking any action on a dormant balance.

14.1. If we suspect that you are under 18, or under the legal gambling age where you are located, we will suspend your account and investigate.

14.2. If we confirm that you were underage when you placed bets, all winnings will be void, your account will be closed, and deposits will be returned to the original payment method or wallet where the law allows.

15.1. We will take all available legal action against any person involved in fraud, dishonesty or criminal activity, and we may withhold payments where we suspect it. You agree to compensate us for any loss we suffer as a result of your fraud or dishonesty.

15.2. We may share information with other operators, payment providers, verification providers, regulators and law enforcement to prevent and investigate fraud and financial crime.

16.1. The Grailbet name, logos, website, software, content and design are owned by or licensed to Grail Technologies Ltd. Nothing in these Terms gives you any right to use them.

16.2. You may not register or use any domain name, social media account, app or website that includes "Grailbet" or any similar name, or present yourself as connected to Grailbet, without our written permission.

16.3. We grant you a limited, personal, non-transferable licence to use the Service for your own entertainment in line with these Terms.

17.1. The Service is provided "as is". We do not guarantee that it will be uninterrupted, error-free or available in every location.

17.2. To the extent permitted by law, we are not liable for any indirect or consequential loss, loss of profit, loss of opportunity or loss of data arising from your use of the Service.

17.3. To the extent permitted by law, our total liability to you in connection with any bet or claim is limited to the stake of the bet concerned, or USD 500, whichever is lower. Nothing in these Terms excludes liability that cannot be excluded by law.

17.4. We are not liable for any failure or delay caused by events outside our reasonable control, including network or power failures, attacks on our systems, blockchain network congestion or failure, acts of government, or failures of third-party providers.

18.1. Complaints are handled under our Complaints Policy. Please contact [email protected] first.

18.2. If a complaint cannot be resolved through our internal process, you may refer it to our licensing authority in Anjouan as described in the Complaints Policy.

19.1. We will contact you by email to your Registered Email Address, by on-site notification or by other contact details you have provided.

19.2. You can opt out of marketing messages at any time in your account settings or by using the unsubscribe link. Service and account messages will continue to be sent.

19.3. Grailbet staff will never ask for your password, two-factor code or wallet seed phrase. The only official Grailbet website is grailbet.com. Official channels are listed on our Contact Us page.

20.1. Assignment. You may not assign your rights under these Terms. We may assign or transfer our rights and obligations to another company in our group or to a successor operator.

20.2. Severability. If any provision of these Terms is found invalid or unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue in full force.

20.3. Waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.

20.4. Entire agreement. These Terms are the entire agreement between you and us about the Service.

20.5. Language. These Terms are written in English. If a translation differs from the English version, the English version prevails.

20.6. Governing law. These Terms are governed by the laws of the Autonomous Island of Anjouan, Union of Comoros. The courts of Anjouan have exclusive jurisdiction over any dispute, without affecting your right to use the complaint procedure set out in Section 18.